NOVAORA PREMIUM is committed to customer satisfaction.
We understand that our digital products may not meet everyone’s expectations.
✅ Satisfaction Guarantee
We offer a satisfaction-based refund policy.
If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date, provided that the request meets the conditions below.
🔍 Refund Conditions
A refund may be granted if:
- The request is made within 14 days of purchase
- The customer provides a clear reason for dissatisfaction
- The request is made in good faith
Refunds are not guaranteed automatically and are reviewed on a case-by-case basis.
🛠️ Technical Issues
If you experience a technical issue accessing or using your purchased product, please contact us first.
We will make every reasonable effort to resolve the issue before considering a refund.
📩 How to Request a Refund
To request a refund, please contact us at:
Please include:
- Your full name
- Order number
- Product purchased
- Reason for the refund request
We aim to respond to refund requests within 48 hours.
💳 Refund Processing
If your refund is approved, it will be processed using the original payment method whenever possible.
Processing times may vary depending on the payment provider or financial institution.
⚖️ Your Consumer Rights
This Refund Policy does not affect any statutory consumer rights that may apply under applicable law.