Last updated: 22 September 2026
At NOVAORA PREMIUM LTD, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or make a purchase through novaorapremium.com.
1. Who We Are
NOVAORA PREMIUM LTD is a company registered in England and Wales.
Company name: NOVAORA PREMIUM LTD
Company number: 17462156
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: contact@novaorapremium.com
For privacy-related questions, you can contact us at contact@novaorapremium.com.
2. Information We Collect
When you use our website or purchase one of our products, we may collect information such as:
- Your name
- Email address
- Billing information
- Purchase and order information
- Information you provide when contacting us
- Technical information related to your use of our website
We only collect information that is reasonably necessary for operating our website, processing orders, providing customer support and meeting our legal obligations.
3. How We Use Your Information
We may use your personal information to:
- Process and manage your orders
- Provide access to purchased products
- Send order and purchase confirmations
- Respond to customer enquiries
- Provide customer support
- Improve our website and services
- Maintain website security
- Prevent fraud and misuse
- Comply with legal and regulatory requirements
We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless required or permitted by law.
4. Payment Information
Payments may be processed through third-party payment providers.
When you make a payment, your payment information may be processed directly by the relevant payment provider. We do not intentionally store complete payment card details on our own website.
Payment providers may process your information according to their own privacy policies and terms.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve the user experience.
Some cookies may be placed by third-party services used on our website.
You can manage or restrict cookies through your browser settings and, where applicable, through the cookie controls available on our website.
6. Third-Party Service Providers
We may use trusted third-party service providers to help us operate our business, including providers involved in:
- Website hosting
- Payment processing
- Website security
- Analytics
- Email communication
- Customer support
- Digital product delivery
These providers may process personal information on our behalf where necessary to provide their services.
7. How We Protect Your Information
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling our contractual, legal, accounting and regulatory obligations.
When information is no longer required, we will take reasonable steps to securely delete or anonymize it where appropriate.
9. Your Privacy Rights
Depending on the applicable law, you may have rights relating to your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain types of processing
- Request data portability where applicable
If you wish to exercise a privacy right, please contact us at:
We may need to verify your identity before processing certain requests.
10. Marketing Communications
If you have provided consent to receive marketing communications, you may unsubscribe at any time by following the unsubscribe instructions included in the relevant communication or by contacting us.
We will not send marketing communications where consent or another lawful basis required by applicable law is absent.
11. Children’s Privacy
Our website is not specifically directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
12. International Data Transfers
Some of our service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be published on this page with the relevant update date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
NOVAORA PREMIUM LTD
128 City Road
London
United Kingdom
EC1V 2NX
Email: contact@novaorapremium.com