Last updated: 22 September 2026
Welcome to NOVAORA PREMIUM.
These Terms & Conditions apply to your use of our website and to purchases made through novaorapremium.com.
By using our website or purchasing a product from us, you agree to these Terms & Conditions.
1. About Us
NOVAORA PREMIUM is operated by:
NOVAORA PREMIUM LTD
Company number: 17462156
128 City Road
London
United Kingdom
EC1V 2NX
Email: contact@novaorapremium.com
2. Our Products
NOVAORA PREMIUM offers digital planners, workbooks, templates and practical resources designed to help customers organize their life and work.
Each product page provides information about the product, its contents, format and price.
Customers should review the product description before completing a purchase.
3. Digital Delivery
Our products are delivered digitally.
After a successful purchase, the purchased product may be made available through a download link, customer account or another electronic delivery method specified on the website.
Customers are responsible for providing a valid email address and ensuring that they have a suitable device and software to access the purchased product.
4. Prices and Payment
All prices displayed on our website are shown in the applicable currency indicated at checkout.
The total price payable will be displayed before the customer completes the purchase.
Payment must be completed before access to the purchased product is provided.
Payments may be processed by third-party payment providers. We do not intentionally store complete payment card details on our own website.
5. Orders
When you place an order, you are making an offer to purchase the selected product.
After your payment has been successfully processed, we will provide confirmation of your order.
We reserve the right to cancel or refuse an order where there is a legitimate reason to do so, including suspected fraud, unauthorized transactions or technical errors.
If we cancel an order after payment has been received, the relevant payment will be refunded.
6. Customer Accounts and Access
Where a product is provided through a customer account or download link, you are responsible for keeping your account information and access details secure.
You must not share your purchased files, download links or account access with other people.
7. Personal Use
Unless otherwise stated on the individual product page, our digital products are provided for personal use only.
You may not:
- Resell our products
- Redistribute our files
- Share purchased files publicly
- Upload our products to file-sharing platforms
- Repackage our products for resale
- Claim our content as your own
8. Intellectual Property
All content available through NOVAORA PREMIUM, including product designs, text, graphics, templates, branding, logos and other materials, is owned by or licensed to NOVAORA PREMIUM LTD unless otherwise stated.
Purchasing a product does not transfer ownership of the intellectual property to the customer.
A purchase provides a limited right to use the purchased product for its intended personal purpose.
9. Refunds
We offer a satisfaction-based refund policy.
If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date, subject to our Refund Policy.
Refund requests are reviewed on a case-by-case basis.
For full details, please see our Refund Policy.
Nothing in these Terms & Conditions affects any statutory consumer rights that cannot legally be excluded or restricted.
10. Digital Content and Cancellation Rights
For digital content, applicable consumer cancellation rights may depend on when and how the digital content is supplied.
Where immediate access or download is requested, we may ask you to expressly agree to the immediate supply of the digital content and acknowledge the applicable effect on your cancellation rights.
We will provide the relevant information and obtain any required consent before supplying digital content immediately where required by applicable law.
11. Product Accuracy
We make reasonable efforts to ensure that product descriptions and information published on our website are accurate and up to date.
However, minor differences may occur due to technical, formatting or display differences between devices.
Nothing in these Terms limits your statutory rights relating to digital content that is faulty, not as described or otherwise does not conform to the contract.
12. Website Use
You agree to use our website lawfully and responsibly.
You must not attempt to:
- Gain unauthorized access to our website or systems
- Interfere with website security
- Introduce malicious software
- Use the website for fraudulent purposes
- Copy or misuse our website content
13. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted access at all times.
Temporary interruptions may occur because of maintenance, technical issues, hosting problems or circumstances outside our reasonable control.
14. Third-Party Services
Our website may use third-party services, including payment providers, hosting providers, analytics services and other service providers.
Your use of certain third-party services may also be subject to their own terms and policies.
15. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
We are not responsible for losses that result from circumstances outside our reasonable control or from the misuse of our products by the customer.
Nothing in these Terms affects your statutory consumer rights.
16. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our products, services, website or legal requirements.
The latest version will always be published on this page.
17. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that may apply to you in your country of residence.
18. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
NOVAORA PREMIUM LTD
128 City Road
London
United Kingdom
EC1V 2NX
Email: contact@novaorapremium.com